Don’t forget to re-connect your console to your router.Connect your router and modem to the power outlet and connect the router to the modem.Disconnect your console from the modem.Disconnect the modem from the power outlet.Play NBA 2K and see if you’ll experience any connection issues.Connect your console to your modem directly via an Ethernet cable.Connect your modem to the power outlet.Disconnect your router and modem from the power outlet.NOTE: The steps below must be followed in order to ensure proper connectivity.WARNING: Other devices on your network will not be able to connect to the internet during this test. (Xbox and PlayStation only) You can also try connecting your console directly to the modem instead of the router.
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You can look at your router’s manual for more information.
If you’re on a college campus or a home network that makes heavy usage of streaming services (Netflix, Twitch, etc.), downloading large files over the internet or playing other online video games, then you are more at risk of experiencing disconnection issues. Your connection strength can be affected by how busy your network is.
NOTE: It may take a few minutes for your internet connection to be restored while the modem fetches all of its information from your Internet Service Provider (ISP).
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NOTE: If you are experiencing an "EFEAB30C" or "4B538E50" error code which prevents you from accessing any or all NBA 2K online features, please refer to this article: If you are experiencing disconnections or performance issues (lag) or other error messages when connecting or playing online modes in NBA 2K titles, please refer to the connection troubleshooting below: